Custom sneakers are hand-made to your order. Creating custom design involves many steps to guarantee quality. Please allow 4-5 weeks to finish and ship out your order. If delay occurs, we will contact you with up to date information.

Express Turnaround

Select Express Turnaround at the checkout to put your order to the front of artist's queue and have it finished in 2-3 weeks.

Shipping time

Shipping takes 5-10 business days, depending on your location.

Yes, we ship all over the world. We offer free tracked delivery on any order, to any country.

Customs and duties are the sole responsibility of the customer. As they are location dependent we cannot confirm how much these charges will be. The customer will be contacted directly by their local customs team to make payment. If this payment is not made the package will be destroyed and we will not be able to offer a refund. 

Select Express Turnaround during checkout to put your order to the front of the artist's queue and have it finished and shipped to you within 2-3 weeks.

If you need to receive your order faster, please contact us.

Express Turnaround is subject to availability and may not be available on all products.

Order is shipped from one of our warehouses with tracked courier shipping. We use USPS, FedEx and UPS for shipping to the US.

You will receive an email with the tracking number when your shoes are shipped. Please be sure to receive your package on the delivery date - we are not responsible for stolen packages.

All orders are covered with our Purchase Protection. If you do not receive your order, or the sneakers are significantly different from what was advertised, we will refund your order and deal with the artist ourselves - so you can purchase with peace of mind.

Please contact us immediately with product complaint. Every case will be evaluated and decided by us.

We do not allow refunds or exchanges as per our T&C, because every product is made to order.

We may make refund/exchange under Purchase Protection, based on our evaluation.

If you placed an order for a wrong size, please contact us immediately to change it.

If you placed an order by mistake, make sure to contact us within 24 hours with cancellation request - otherwise we can not cancel the order.

We require all our artists to only use authentic products purchased from authorised resellers. If you have doubts in authenticity of your product, please reach out to us so we can investigate, and, if needed, exchange or refund your pair.

We offer customization services, like adding your initials, to some designs on sale. If the option is not available, we can not customize the design.

For unique designs, you can send us your idea on the Design Your Own page.