FAQ

Need more help?

Contact us at:

info@drippycustom.com

IG:@drippy.studio

What is Drippy?

Drippy is a marketplace, where you can choose custom sneakers from the best verified artists and buy their designs easily and protected. If you are looking for custom design, submit a request and choose the best offer from our artists. You can send us your shoe or request to buy a new pair.

Are your artists reliable?

Before joining Drippy, each artist is checked by our team, including online reviews, quality of the sneakers, customer experience, originality of designs and more.

What is the Price Match guarantee?

If you see a seller listing an item for less somewhere else, let us know and we'll match the price. For guarantee to apply, sneakers should be sold by the same artist, in new condition and not as a temporary or seasonal promo.

Buyer Protection

In case you receive an item that is significantly not as described or has been damaged in transit, we'll work hard with you and the seller to reach an optimal solution. We will also serve as mediators in case of any dispute with the seller.

Why do I need to make deposit for custom design?

Deposit is needed to cover the time cost. Your custom design idea will be sent to all our artists so each one can decide on his/her price. The chosen artist will also make you a draft design, which requires time and effort. Your deposit will be included in the final price; it can also be refunded as promocode.

Can I ask for change in design?

All design changes are up to artist to make, please read product description and shop policy for details. Sneakers marked as "Flexible design" can usually be changed, in this case, include your wishes on checkout or contact artist directly.

Shipping & Returns

How are orders shipped?

Orders are shipped by the artist. Each product has dedicated "Shipping & Returns" tab, where artist shipping methods and return policies are described. Please review these before making a purchase. International shipping is usually possible, but depends on the artist.

Is tracking available?

We ask artists to always provide you with tracking number. If done, you will receive an email with shipping information once the order was sent your way.

Can I return the sneakers?

Return policies differ with each artist, so be sure to review them before buying. Drippy will support you in case of return, only if received items are significantly different from original listing. We keep all data about artist listings to protect you from changes.

Can I change or cancel my order?

You can update your shipping address any time before order is shipped. If you wish to cancel your order, and it has not been shipped yet, please contact us. If artist's policy does not allow cancellations, we will try to find a solution.

Payment Information

What payment methods are accepted?

We accept credit and debit cards from 30 countries in 135+ currencies. If you would like to pay through PayPal, iDEAL, Bancontact please DM us @drpcustom or info@drippycustom.com for a quick reply.

Is my payment information protected?

All your information is protected on our end by HTTPS protection and on Stripe's end by their powerful security methods. PayPal transactions never store your payment information.