FAQ

Drippy is a marketplace, where you can choose custom sneaker designs from the best verified artists and purchase them easily and with protection.
Drippy or our artists do not resell sneakers, designs can be made on any footwear at your request.
If you are looking for custom design, submit a request and choose the best offer from our artists. You can send us your shoe or request to buy a new pair.

Before joining Drippy, each artist is checked by our team, including online reviews, quality of the sneakers, customer experience, originality of designs and more.

In case you receive an item that is significantly not as described or has been damaged in transit, we will refund you the full price and negotiate with the seller ourselves. We will also serve as mediators in case of any dispute with the seller.

If you see a seller listing an item for less somewhere else, let us know and we'll match the price. For guarantee to apply, sneakers should be sold by the same artist, in new condition and not as a temporary or seasonal promo.

Deposit is needed to cover the time cost. Your custom design idea will be sent to all our artists so each one can decide on his/her price. The chosen artist will also make you a draft design, which requires time and effort. Your deposit will be included in the final price; it can also be refunded as promocode.

All design changes are up to artist to make, please read product description and shop policy for details. Sneakers marked as "Flexible design" can usually be changed, in this case, include your wishes on checkout or contact artist directly.

Orders are shipped by the artist. Each product has dedicated "Shipping & Returns" tab, where artist shipping methods and return policies are described. Please review these before making a purchase. International shipping is usually possible, but depends on the artist.

We ask artists to always provide you with tracking number. If done, you will receive an email with shipping information once the order was sent your way.

Return policies differ with each artist, so be sure to review them before buying. Drippy will support you in case of return, only if received items are significantly different from original listing. We keep all data about artist listings to protect you from changes.

You can update your shipping address any time before order is shipped. If you wish to cancel your order, and it has not been shipped yet, please contact us. If artist's policy does not allow cancellations, we will try to find a solution.

We accept credit and debit cards from 30 countries in 135+ currencies. If you would like to pay through PayPal, iDEAL, Bancontact please DM us @drpcustom or info@drippycustom.com for a quick reply.

All your information is protected on our end by HTTPS protection and on Stripe's end by their powerful security methods. PayPal transactions never store your payment information.